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The possibilities that eGovernment offers necessitate an enormous change in the working-process of public administration. We supply our clients with comprehensive consulting-services and help to "anchor" these changes effectively in the organization. |
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eGovernment is not only a technology but customer oriented thinking in results and processes. |
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eGovernment does not only mean use of technology but primarily the organization of respective processes, definition of contents and eGovernment-compatible services including the integration of the affected target-groups, staff and executives. For the acceptance of eGovernment a win-win solution for customers, staff and the public administration must be realized. Thereby, customer-orientation in the design of the processes is of immense importance.
ICG-consultants support you during this process by:
- Common development of the eGovernment-strategy.
- Conception of a how-it-should-be vision for eGovernment.
- Basic decisions for the choice of technology.
- Formulation of an eGovernment product- and service-catalogue.
- including the necessary descriptions of contents and processes.
- Development of user-knowledge.
- Ongoing evaluation and further-development in order to realize utility-potentials.
- Structuring the consulting-processes and moderation.
- Coaching of project-teams and executives.
Longtime experience in eGovernment and other related areas on all levels (Federation, State, Town Council) guarantee an integrated view and allows a comprehensive guidance of the change process.
Contact
> Hubert Dolleschall
> Kurt Grünwald |
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