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The public and politicians demand an efficient public administration. Mere theoretical expert-opinions cannot be an alternative for substantial reforms. Those are only made possible by change-processes that are developed and guided in a professional way. It's time for substantial reforms. The need for reforms in public administration is well known.: Radical reforms of the structure and substantial reduction of costs are demanded together with a change of culture away from bureaucracy to service-providers. These challenges can only be managed by professional reform-processes. Only one who knows the specific features of public administration can successfully change traditional cultures of administration. Within the last 20 years, ICG has realized many successful reform-projects in the area of public administration. Among our clients are all provincial administrations, the Audit Court, the Federal Ministries, the towns Graz and Linz as well as numbers of out-sourced organizations (like Federal Theatre, Business University Vienna). Following the basic-model of new-public-management, ICG has developed a model of administration-management, tailored to the Austrian situation. Services for public administration > Outsourcing and PPP > eGovernment > Executive Development > Global Budgeting in the Public Administration > Process Management in the Public Administration > Public Performance Management > Strategic Change > Workflow Management and ELAK/Records Management < back